Partners Maintenance
Find your local engineer around London.
02086 269 386
02033 269 273
02033 269 281
02033 269 282
02033 269 284
02086 269 386
02033 269 288
02033 269 295
02033 259 273
02033 269 281
02033 269 284
01923 604 770
02033 269 295
Partners 1 hour emergency call out.

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Customer Satisfaction Survey

Invoice Number:
Postcode of Job location:
Title:
Full Name *:
Property No./Name:
Street:
Town:
County:
Postcode:
Landline Number *:
Mobile Number:
E-Mail *:
 
When you first contacted our call centre how would you rate:
1. The attitude and skill of our telesales staff?
2. Their capacity to answer to your questions and enquiries?
3. The overall procedure for booking the job?
 
When you were waiting for one of our engineers to arrive, how would you rate:
4. The helpfulness/attitude of our operations staff?
5. Their capacity to answer to your questions and enquiries?
6. How you were kept informed of our engineer’s progress?
7. The length of time you had to wait for our engineer?
 
Please rate our engineer on the following:
8. His/Her appearance?
9. Their general tidiness, including their vehicle?
10. Their knowledge relating to the job at hand?
11. His/Her attitude?
12. Their level of professionalism?
13. The standard of work they produced?
 
Please rate the service you received once the job was completed:
14. With all of this in mind, how do you rate the overall service you received from Property Care Solutions?
15a. When the job was completed were you left a business card?
15b. If 'yes' what type? Was it a personal card, Partners Maintenance card, or both?
16. Were you given a Partners fridge magnet?
17a. Were you informed of our Help! scheme?
17b. If 'yes', at which stage were you told about it?
18. Would you return to us for future jobs?
19. Would you recommend our services to a friend?
20. Do you have any further comments?
We value your comments and may wish to include them on our website and marketing content.
Please tick the box if you AGREE to your comments being used:
Partners Maintenance - Help! Partners Maintenance - Green Partners Maintenance - Order of Acceptance
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