Nothing in these terms and conditions affects your statutory rights.
It is our experience that while genuine justified complaints do occur from time to time, the majority of potential complaints are found on actual investigation to have nothing to do with the work originally carried out and it is our aim here to give some guidelines which will assist in maintaining the friendly personalized relationship we like to have with our customers.
We welcome all comments in our customer satisfaction survey, so that our services can be improved upon. And if you fill in our survey you will receive a voucher £10.00 for when you next use our services.